Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you" or "Customer") and TrackOwl ("TrackOwl," "we," "us," or "our"). They govern your access to and use of the TrackOwl website, dashboard, scanner, and all related services (collectively, the "Service"). By creating an account or using the Service, you accept these Terms. If you do not accept these Terms, do not use the Service.

1. The Service

TrackOwl is a real-user tag and event monitoring tool for websites. The Service observes tracking events fired by visitors to monitored websites and reports health, delivery, duplicate, consent, and ad-blocker signals back to you via a dashboard and (where configured) alerts.

2. Accounts

• You must be at least 18 years old (or the age of legal majority in your jurisdiction, whichever is higher) to create an account.
• You must provide accurate and complete account information and keep it up to date.
• You are responsible for safeguarding your password and for all activity under your account.
• You must notify us promptly at hello@trackowl.in if you suspect unauthorised access.

3. Trial and paid plans

• New accounts begin with a 7-day free trial, which includes access to features listed on the Trial tier of our pricing page. No credit card is required to start the trial.
• After the trial expires, continued use of paid-tier features requires an active paid subscription.
• Paid plans are billed in advance for each billing cycle. Prices and plan contents are as listed on trackowl.in/#pricing at the time you subscribe.
• Prices in Indian Rupees exclude Goods and Services Tax (GST), which will be added at the applicable rate.
• We may change plan pricing from time to time; price changes take effect at your next renewal and we will give you reasonable advance notice.
• You may cancel your paid subscription at any time; cancellation takes effect at the end of the current billing cycle. We do not provide refunds for partial billing periods unless required by law.

4. Acceptable use

You agree not to:

• Use the Service to monitor a website you do not own, operate, or otherwise have authorisation to monitor.
• Submit URLs to the public scanner that you are not authorised to scan, or scan URLs for the purpose of attacking or disrupting third-party systems.
• Attempt to probe, scan, or test the vulnerability of the Service or breach its security or authentication measures.
• Reverse engineer, decompile, or disassemble any part of the Service, except to the extent such restriction is prohibited by law.
• Resell, sublicense, or otherwise commercialise access to the Service without our prior written consent.
• Use the Service to collect personal data in violation of applicable laws (including without limitation data-protection laws).
• Interfere with or disrupt the Service, our infrastructure, or the networks connected to the Service, including by submitting excessive requests or malformed data.
• Use the Service to send spam, malware, or any unlawful or deceptive content.

We reserve the right to suspend or terminate accounts that we reasonably believe to be violating this section.

5. Your data and responsibilities

You retain all rights to the website data and account information you submit to the Service ("Customer Data"). You grant TrackOwl a limited, non-exclusive, worldwide license to host, process, display, and transmit Customer Data solely to provide the Service, provide support, and otherwise fulfil our obligations under these Terms.

You are responsible for ensuring that your use of the Service — including installation of the monitoring tag on your websites and collection of visitor data — complies with all applicable laws (data-protection, consent, electronic-communications, and otherwise) and with any disclosures or consent mechanisms your users or visitors are entitled to.

6. Our intellectual property

The Service, including all software, design, text, graphics, logos, and documentation (excluding Customer Data), is owned by TrackOwl or its licensors and is protected by copyright, trademark, and other intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. No other rights are granted.

7. Third-party services

The Service may integrate with third-party services (such as Google Tag Manager, Slack, Resend, and others) at your option. Your use of those third-party services is governed by their own terms and privacy policies, and we are not responsible for them.

8. Suspension and termination

• You may terminate your account at any time by deleting it from the dashboard or by writing to hello@trackowl.in.
• We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or if continued provision of the Service to you poses a risk to the Service or to other users.
• On termination, your right to access the Service ends immediately. We may delete your account data in accordance with our Privacy Policy.

9. Service availability and modifications

We work to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue the Service (or any feature) at any time. Where a discontinuation materially reduces the Service you are paying for, we will provide reasonable advance notice and, where feasible, a pro-rated refund of unused prepaid fees.

10. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DETECTED TRACKING ISSUES ARE COMPLETE OR EXHAUSTIVE. YOU USE THE SERVICE AT YOUR OWN RISK.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL TRACKOWL BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES — INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST OR CORRUPTED DATA, LOST ATTRIBUTION, OR WASTED AD SPEND — ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) INR 10,000.

12. Indemnification

You agree to indemnify and hold TrackOwl, its affiliates, and its officers, directors, employees, and agents harmless from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or third-party right, or (d) any Customer Data you provide.

13. Governing law and dispute resolution

These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. The courts of New Delhi, India will have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, except that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced on this page with a revised "Last updated" date, and where appropriate we will notify you by email. Your continued use of the Service after a change takes effect means you accept the revised Terms.

15. Miscellaneous

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and TrackOwl regarding the Service.
• Severability: If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Notices: We may send notices to you by email at the address on your account.

16. Contact

Questions about these Terms: hello@trackowl.in